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VoIP Measurements with Meaning. Quality Metrics from the End User Perspective
Presented by Keynote Systems
Date & Time: Wednesday, October 3, 2007
2:00 PM New York EDT
11:00 AM Los Angeles PDT
Duration: 60 minutes
Cost: FREE
Voice calls are a mission critical component for Contact Centers and businesses adopting VoIP, and you have thoroughly investigated the advantages of moving them to a VoIP system. The quality of your voice service is the most important measurement of the success of the implementation. If your customers cannot hear you, no amount of flexibility or cost savings is worthwhile.
With VoIP's addition to your technical infrastructure, you have added tools, measurements and reports to evaluate. What are the important metrics for your VoIP implementation and where do you get them? This webinar will cover the quality metrics from an "outside - in" perspective including:
• What are the metrics for VoIP, including MOS and PESQ
• Where should the data come from
• How to manage service levels
Network traffic is increasing and voice traffic is a growing portion of that increase. The specialty needs of voice as a part of your unified communications plans require extra attention to ensure that the customer experience is only improved by the technology.
End-to-end testing must incorporate the additional measurements from the external client perspective. The call quality can be different if measured outside as well as inside your network. Both metrics are important in order to ensure customer satisfaction. Industry research has shown that overall service levels are improving.
Join this webcast to find out top line results of Keynote’s industry studies for Voice Quality.
Who Should Attend:
This webinar is targeted for CTOs, Contact Center Managers, Line of Business Managers and technical personnel within service provider, and Fortune 500 companies involved in VoIP service development and deployment.
Speaking:
Rajeev Kutty, Product Manager for Keynote’s Voice Perspective
Rajeev Kutty serves as a product manager in charge of a number of important Keynote Web performance test & measurement services including VoIP and streaming. Prior to joining Keynote, Rajeev co-founded a software start up commercializing AI-based data modeling technology. Rajeev has over ten years of product development and consulting experience at companies such as HP and Panasas. Rajeev has an engineering degree in electronics & communications and an MBA from Carnegie Mellon University where he was awarded the Enterprise Award with Special Distinction.
Moderating:
Carl Ford, Community Developer and VP Content, pulvermedia
Carl Ford is a Community Developer, looking to enable business development and customer contact between companies. He also develops the content for pulvermedia conferences. As a pulverite he serves as an advisor to several companies in various degrees. His professional career includes 20 years at telecommunications companies such as Telcordia Technologies and Verizon. He has worked in positions including Costs, Operations, Marketing, Regulatory, and Product Management. His accomplishments include architecting and product-managing a carrier-grade billing mediation device for softswitches that was compatible for ILEC billing systems; and moderating the development of the pulver.com CDR for Internet Telephony, enabling VOIP gateways to be used with carrier billing systems.
Posted at September 10, 2007 11:33 AM
