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VoIP Measurements with Meaning. Quality Metrics from the End User Perspective
Presented by Keynote Systems
Date & Time: Wednesday, October 3, 2007
2:00 PM New York EDT
11:00 AM Los Angeles PDT
Duration: 60 minutes
Cost: FREE
Voice calls are a mission critical component for Contact Centers and businesses adopting VoIP, and you have thoroughly investigated the advantages of moving them to a VoIP system. The quality of your voice service is the most important measurement of the success of the implementation. If your customers cannot hear you, no amount of flexibility or cost savings is worthwhile.
With VoIP's addition to your technical infrastructure, you have added tools, measurements and reports to evaluate. What are the important metrics for your VoIP implementation and where do you get them? This webinar will cover the quality metrics from an "outside - in" perspective including:
• What are the metrics for VoIP, including MOS and PESQ
• Where should the data come from
• How to manage service levels
Network traffic is increasing and voice traffic is a growing portion of that increase. The specialty needs of voice as a part of your unified communications plans require extra attention to ensure that the customer experience is only improved by the technology.
End-to-end testing must incorporate the additional measurements from the external client perspective. The call quality can be different if measured outside as well as inside your network. Both metrics are important in order to ensure customer satisfaction. Industry research has shown that overall service levels are improving.
Join this webcast to find out top line results of Keynote’s industry studies for Voice Quality.
Who Should Attend:
This webinar is targeted for CTOs, Contact Center Managers, Line of Business Managers and technical personnel within service provider, and Fortune 500 companies involved in VoIP service development and deployment.
Speaking:
Rajeev Kutty, Product Manager for Keynote’s Voice Perspective
Rajeev Kutty serves as a product manager in charge of a number of important Keynote Web performance test & measurement services including VoIP and streaming. Prior to joining Keynote, Rajeev co-founded a software start up commercializing AI-based data modeling technology. Rajeev has over ten years of product development and consulting experience at companies such as HP and Panasas. Rajeev has an engineering degree in electronics & communications and an MBA from Carnegie Mellon University where he was awarded the Enterprise Award with Special Distinction.
Moderating:
Carl Ford, Community Developer and VP Content, pulvermedia
Carl Ford is a Community Developer, looking to enable business development and customer contact between companies. He also develops the content for pulvermedia conferences. As a pulverite he serves as an advisor to several companies in various degrees. His professional career includes 20 years at telecommunications companies such as Telcordia Technologies and Verizon. He has worked in positions including Costs, Operations, Marketing, Regulatory, and Product Management. His accomplishments include architecting and product-managing a carrier-grade billing mediation device for softswitches that was compatible for ILEC billing systems; and moderating the development of the pulver.com CDR for Internet Telephony, enabling VOIP gateways to be used with carrier billing systems.
Posted by pulverradio at 11:33 AM • Comments (0)
Challenges and Solutions in IMS Development | Presented by RADVISION
7:00 PM Brussels CEST
1:00 PM New York EDT
10:00 AM Los Angeles PDT
Duration: 60 minutes
Cost: FREE
The Webinar will cover the fundamental processes of IMS network elements development and the inherent challenges developers face. Speakers will discuss the underlying components required, from the basic building blocks of IMS protocol toolkits to the intricate details of application deployment. Will describe the role of standardization in overcoming the inherent complexity of the new architecture and how standards can be leveraged to accelerate IMS adoption. Real-life IMS challenges and solutions of network, terminal, and application server developers will be discussed. Attendees will also learn about IMS testing tools and methodologies, as well as new and exiting approaches in interoperability.
Speaking:
Asher Shiratzky, Chief Technology Officer, Technology Business Unit
As Chief Technology Officer of RADVISION’s Technology Business Unit, Mr. Asher Shiratzky applies over 20 years of experience and know-how in software development, system architecture, telecommunications and technology research. Prior to joining RADVISION, Mr. Shiratzky served as the CTO of Sphera, where he was responsible for the strategic planning and implementation of new technology and architectures. In addition, Mr. Shiratzky has held senior positions at various technology companies, including CTO of Elron Telesoft, where he led the development of the telecom and data communication family of products and solutions from conceptualization to wide scale deployment.
Sagi Subocki, Product Manager, RADVISION Technology Business Unit
Sagi Subocki is a seasoned Product Manager with over 15 years of experience in software development, data communications and telecommunications. He specializes in IMS protocols and standards and spearheads RADVISION’s pioneering IMS product roadmap. Prior to joining RADVISION, Mr. Subocki served as Director of Marketing and Product Management at MTOT Insight, where he was responsible for strategic planning and implementation of the company’s product line. In addition, Mr. Subocki served in several key positions in Product Management and R&D at VocalTec, the pioneer of Voice over IP, where he contributed to the development of VoIP products and solutions from conceptualization to wide scale deployment.
Manuel Vexler, Vice President, IMS Forum
Manuel Vexler, known for his expertise in voice and multimedia over Internet, brings over 20 years of experience to roles such as the CTO of CopperCom and vice president of IMS Interoperability at the IMS Forum.
He has worked toward the development of new Internet standards and services through leadership in groups such as the DSL, SIP and IMS Forums. Manuel has presented at over 50 global conferences. In 2006, Manuel participated in the World Congress on IT (WCIT) as a panelist on future technologies.
Manuel drove high tech M&As at Cisco, and launched new technologies at CopperCom, AMD, Alcatel (Newbridge) and Nortel. Within these organizations, he led new initiatives and drove North American and international market expansion through the development of new products and market strategies. As an entrepreneur, he has provided consulting services on technology, marketing, business development and mergers and aquisitons, and co-founded two companies, MotorWiz and Integra100.
Moderating:
Carl Ford, Community Developer and VP Content, pulvermedia
Carl Ford is a Community Developer, looking to enable business development and customer contact between companies. He also develops the content for pulvermedia conferences. As a pulverite he serves as an advisor to several companies in various degrees. His professional career includes 20 years at telecommunications companies such as Telcordia Technologies and Verizon. He has worked in positions including Costs, Operations, Marketing, Regulatory, and Product Management. His accomplishments include architecting and product-managing a carrier-grade billing mediation device for softswitches that was compatible for ILEC billing systems; and moderating the development of the pulver.com CDR for Internet Telephony, enabling VOIP gateways to be used with carrier billing systems.
Posted by pulverradio at 11:32 AM • Comments (0)
